Senior Client Success Manager – Reed.co.uk


Role: Senior Client Success Manager

Location: Birmingham/London/remote

Salary: £45,000 to £50,000

Problems aren’t left unsolved when you’re involved.

Relationships are nurtured and developed on your watch and you get *great* results.

But something is missing where you are.

Maybe you want to get your teeth into more complex and sophisticated client problems.

Maybe you’re looking for somewhere that will nurture your professional development and provide you the opportunities to progress your career.

Well.

I’m working with an award-winning organisation in the psychology assessment market, providing development and recruitment solutions to organisations across the globe.

There’s something about what they do, their culture and the people who work there that ticks so many boxes for people. It’s somewhere that hires carefully and chooses exceptional people to deliver software and services used by some of the most prestigious companies anywhere to be found.

You’ll take ownership of some of their most significant client accounts, so you’ll need to use your relationship building skills to gain an in-depth understanding of your clients’ needs, working with senior stakeholders across challenging and complex projects, providing solutions to their problems.

You’ll be collaborating with internal teams to deliver the best possible service, coordinating with experts across psychology, engineering, and commercial and leading cross functional teams to ensure you are delivering the right outcome to the client.

Some coaching/management experience would be ideal as you’ll have at least 1 direct report in the team, although this isn’t essential – as long as you want to get into line management, their internal development course will help you get there!

They’re flexible on your industry background, but you do need to have:

  • At least 5 years’ experience in a client facing role
  • A proven track record of delivering projects and solutions to the highest standard
  • Natural curiosity and proactive approach

They are looking to pay up to £50k + a yearly discretionary bonus, but they’re open minded and they may pay more for the right person. Location wise, you are flexible to choose either their London or Birmingham office as your ‘home office’ and you can work remotely, with the expectation to come into the office at least once a month (for social gatherings) and of course, for face-to-face client visits.

If this sounds like you, even a little, let me know,

Let’s talk about your new job!



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